Return Policy

FamilyStories.Store will accept returns and exchanges for eligible products for 30 days from the date of purchase. Simply return the eligible product in like new condition and in its original packaging, along with all parts, components, instruction manuals and documentation that were initially included. This Return Policy does not affect any statutory rights that may apply to your purchase.

Not Eligible For Return
Some items are not eligible for return or refund; unless otherwise provided by law or by a particular product offer, all purchases of these types of products are final and non-refundable:

  • Electronic Software Downloads
  • Gift cards
  • Products that have been personalized or customized;
  • Special order products, if not part of a store promotional offering;
  • Services that have been performed or consumed
  • Clearance items or those marked with a designation such as Final Sale or Non-Returnable.

When you make a qualifying return, we will credit the full amount, less the original shipping and handling charges (if any) except we won’t deduct those charges for returns because you are unsatisfied with the license agreement or warranty, and you will typically receive your refund in approximately 3-5 business days after the item has been received by FamilyStories.Store. Any refunds will be applied to the same account, and using the same method of payment, used to place the order.