Privacy Policy

This Privacy Policy describes how personal information is collected from customers and potential customers, used, and shared internally when a person visits or makes a purchase from FamilyStories.store (the “Site”). FamilyStories.store does not sell or share personal information outside of the company – all information is for internal use – with one minor exception (addresses) – please read “Sharing of Personal Information” below. Personal information FamilyStories.store collects When a potential customer visits the Site, specific information about the device being used is automatically collected, including information about: web browser, IP address, time zone, and some of the cookies that are installed on the potential customer’s device. Additionally, as a potential customer browses the Site, information is collected about the individual web pages or products that were viewed during the visit, what websites or search terms referred the person to the Site and information about how the visitor interact with the Site. This automatically-collected information is known as “Device Information”. Device Information is collected using the following technologies:

• “Cookies” are data files that are placed on a visitor’s device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
• “Log files” track actions occurring on the Site, and collects data including a visitor’s IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
• “Web beacons,” “tags” and “pixels” are electronic files used to record information about how a visitor browses, or navigates through, the Site.

Additionally, when a customer makes a purchase or attempts to make a purchase through the Site, specific information is collected from the customer including: name, billing address, shipping address, payment information, such as credit card numbers, email address, and phone number. This information is referred to as “Order Information”. When “Personal Information” is discussed in this Privacy Policy, the discussion refers to “Device Information” and “Order Information.”

 

Order Information collected is generally used to fulfill any orders placed through the Site (including processing payment information, arranging for shipping, and providing invoices and/or order confirmations). Additionally, Order Information is used to:

• Communicate with customers and other who have requested information
• Screen our orders for potential risk or fraud. The Site will use Device Information that is collected to help screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize the Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of marketing and advertising campaigns).
• When in line with the preferences customers and potential customers have shared with the Site, provide information or advertising relating to our products or services.

Sharing of Personal Information

The Site may share mailing addresses if a third party supplier is used to expedite shipping and the customer receiving their goods in a timely manner. No other personal information is shared outside of the company offices.

The Site is powered by Shopify, learn more about how Shopify may use Device Information here: https://www.shopify.com/legal/privacy. The Site also uses Google Analytics to help understand how customers use and navigate the Site. Learn more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. Visitors and customers can opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

 

In addition, Personal Information may also be shared to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful requests for information, or to otherwise protect our rights. Your rights European residents have the right to access personal information we hold and to ask that personal information be corrected, updated, or deleted. If an individual would like to exercise this right, please contact the Site through the contact us page.

• European residents please note that we are processing and using an individual’s information in order to fulfill contracts we might have (for example if an order was made through the Site), or otherwise to pursue our legitimate business interests such as informing current and potential customers of new products that are in line with previous purchases.
• Please note that your information will be transferred outside of Europe, including Canada (Shopify’s Headquarters) and the United States (FamilyStories.Store Headquarters).

  

When an order is placed through the Site, FamilyStories.Store will maintain your order Information for our records unless or until you ask us to delete this information.

The Site may update this privacy policy from time to time in order to reflect changes to company practices or for other operational, legal, or regulatory reasons.

 

For more information about the Site’s privacy practices, for additional questions, for assistance or for complaints, please contact customer service through the Contact Us page.